1. About TherapyBoard

At TherapyBoard (ABN  86 802 047 642), we are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, store, and protect your information when you use our app, website, and related services.

TherapyBoard is a secure communication platform for healthcare professionals—such as Occupational Therapists, Psychologists, Speech Therapists, and other allied health professionals—who are part of a patient’s care team. The app is designed to support clinical collaboration while maintaining strict confidentiality and compliance with relevant healthcare privacy standards.

2. What Information We Collect

We may collect the following types of personal and health-related information:

• User Information: Full name, email address, profession, employer/clinic name, registration number (e.g., AHPRA ID), phone number.
• Patient Information: If entered by users, limited patient identifiers (e.g., first name, initials, date of birth, notes relevant to care).
• Communication Data: Messages, files, and clinical notes shared between care team members.
• Usage Data: App activity logs, device information, IP address, and other technical data.

3. How We Collect Your Information

• When you register and create a user profile.
• When you communicate or collaborate within the app.
• When you contact us for support.
• Automatically, through cookies and analytics tools (on our website).

4. Why We Collect Your Information

We collect and use your information to:

• Provide a secure platform for professional communication.
• Facilitate safe and efficient coordination of care.
• Verify user credentials and maintain user safety.
• Improve the functionality and security of our services.
• Comply with legal obligations.

5. Disclosure of Personal Information

We do not sell or rent your personal data. We may share information only in the following situations:

• With your explicit consent.
• With other authorised users in your care team.
• With service providers (e.g., cloud hosting, analytics, legal advisers) bound by confidentiality obligations.
• As required by law or to prevent a serious threat to health, safety, or unlawful activity.

6. Storage and Security

We store all data in secure cloud environments hosted in Australia (or in jurisdictions that offer equivalent data protection standards). We use industry-standard encryption (in transit and at rest), access controls, and audit logs to protect sensitive information.

7. Your Rights and Choices

Under the Australian Privacy Principles, you have the right to:

• Access and request correction of your personal information.
• Withdraw your consent to the use of your data.
• Lodge a complaint if you believe your privacy has been breached.

You can exercise these rights by contacting us at:
Email: admin@therapyboard.com.au
Postal: TherapyBoard Pty Ltd, 14 riverstone cres, little mountain, Queensland, Australia

8. Data Retention

We retain communication and account data only as long as necessary for clinical documentation and compliance, or as required by law. You may request deletion of your account at any time, subject to professional record-keeping obligations.

9. Third-Party Services

Our platform may contain links to external services (e.g., video conferencing, file storage), which are not covered by this policy. Please refer to their respective privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available within the app and on our website.

Last updated: 8/7/2025